Refund and Returns Policy
Overview
We would like to inform our valued customers that, due to the sensitive nature of our products and to prevent any contamination risk, we cannot accept returns or exchanges of food items. However, we are committed to excellent customer service and are here to assist if you have concerns within 14 days of purchase. Please reach out promptly so we can discuss any issues and explore a satisfactory resolution, which may include a replacement or refund at our discretion. We appreciate your understanding and look forward to assisting you. Please feel free to contact us with any inquiries.
Returns
Purchasing food items is an essential choice, and we take our responsibility for quality and safety seriously. As such, we do not offer a return or exchange policy on our food items to ensure health and safety. However, if you experience quality issues or concerns with your purchase, please contact us. We are committed to addressing your concerns and providing a suitable resolution as promptly as possible. Thank you for your understanding and cooperation.
Refunds
If you are not fully satisfied with our products or services, we may offer a refund if your request is approved. If you believe you may be eligible for a refund, please reach out through the contact form on our website. Include details about the issue you experienced and any relevant order or transaction information to help us address your case. Our team will review your case and respond in a timely manner, committed to ensuring a positive experience.
If a refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original payment method within 5-10 business days.
Late or missing refunds
If you have not received a refund, please first check your bank account. Then contact your credit card company, as it may take time before your refund is officially posted. Next, contact your bank; processing times may vary. If you have done all of this and still have not received your refund, please reach out to us through our Contact Page.
Need help?
For questions about refunds and returns, please contact us through the form on the Contact Page.